Returns



- We must be notified within 30 days of the purchase date of the item/s that you intend to return. The item must then be returned within 14 days following this notification.

- The item must be returned in original re-saleable condition in the packaging it was sent in (ready to be put back on the shelf).

- The item/s are NOT used, worn or damaged, and are in perfect condition when we receive them back.

- That you DO NOT stick or write anything on the item itself or its packaging. Please only write or place postage stickers on the outer postage packaging.

- The item is securely packed to ensure it is received back by us in original and re-saleable condition.

- We suggest that any returns are sent via tracked postal service as we cannot accept any responsibility for items which do not arrive back with us. No refund of any type will be given should the returned item not arrive at our warehouse.

- A refund will be given when we receive the order back at our warehouse.

- A 10% restocking fee will be charged on these returns, this will be confirmed with you when you contact us about a return. Restocking fees will be deducted from any refund.

- Special buy ins or made to order items are not returnable.

- Any products returned without all ordered components, will not be refunded.

2022 Matco Handrails Pty Ltd